DISCLAIMER
General Information
The content provided on this website is for informational purposes only. While HomeConnection.online strives to ensure the accuracy of information related to Etisalat’s home internet services, Etisalat reserves the right to change or update its services — including pricing, features, and availability — without prior notice. Customers are encouraged to verify all details directly with Etisalat for the most up-to-date information.
Channel Partner Role
HomeConnection.online operates as an authorized channel partner for Etisalat. Our role is strictly limited to assisting users in selecting and applying for Etisalat home internet services. We are not responsible for providing, managing, or maintaining the services.
All service delivery, customer support, billing, and technical assistance are handled directly by Etisalat. Any concerns regarding service quality, performance, or availability must be addressed to Etisalat’s customer service team.
No Guarantees
HomeConnection.online does not provide any guarantees or warranties, express or implied, regarding the availability, speed, or performance of Etisalat’s services. We do not accept responsibility for any disruptions, delays, or issues arising from the use of these services.
Any complaints related to installation, service performance, billing disputes, or outages should be raised directly with Etisalat.
Liability Limitation
HomeConnection.online and its representatives shall not be held liable for any damages, losses, or inconveniences resulting from service activation delays, interruptions, technical problems, or any other issues related to Etisalat services.
We are also not responsible for any indirect or consequential damages, including loss of data or profits, arising from the use or inability to use Etisalat services.
Changes to the Disclaimer
HomeConnection.online reserves the right to update or modify this Disclaimer at any time without prior notice. Continued use of this website constitutes your acceptance of any such changes.
PRIVACY POLICY
HomeConnection.online will treat your personal information as confidential and will only disclose it in accordance with the laws of the United Arab Emirates concerning privacy rights, or if we believe it is necessary to comply with a requirement of UAE law enforcement agencies.
Unless you register your details on the website, we do not collect personal information about you. If you do register on the website, we will use your personal information for the following purposes:
Processing your orders
To administer this website
For statistical purposes to improve this website and its services to you
To notify you of products, special offers or promotions that may be of interest to you
In line with the TRA’s Unsolicited Electronic Communications Regulatory Policy, you can choose to receive information on the latest offers and promotions via SMS or WhatsApp completely free of charge. The request will be processed within 14 days, after which you will receive updates on offers and promotions. If you do not wish to receive any promotional messages, you can opt out by sending a message to +971566788607. Your request will be processed within 14 days, after which no further promotional SMS or calls will be made.
Customers who choose to opt out or unsubscribe from receiving promotional messages will continue to receive useful account-related information, such as service updates, order confirmations, or billing reminders.
If, at a later date, you no longer wish to receive information about other products or special offers from us, please contact our customer service directly at +971566788607.
In addition, we automatically collect and store the IP address from which you access the Internet, the date and time you access the website, and the pages you visit. This information may be shared with third parties to help us improve our service or identify and correct issues with our servers and for systems administration.
OBD / Promotional Calls Opt-Out Policy
If at any time you would like to stop receiving information about our offers, deals, or promotions, you can send a message to +971566788607. Your request will be processed within 14 days, after which we will no longer initiate promotional calls or send related SMS messages.
When you subscribe to one of our products or services, we will clearly inform you how to unsubscribe from communications, so you do not have to refer back to this policy.
It is entirely free to opt out of marketing communications, and you will still continue to receive essential service-related messages regarding your account, orders, or bill reminders.
Please note, we cannot determine whether customers are roaming at the time of marketing calls. Therefore, HomeConnection.online will not be responsible for any roaming charges incurred. Opt-out requests are automatically logged in our system for reference.
Communications Disclaimer
Any messages sent by HomeConnection.online, whether via SMS, WhatsApp, or phone call, are intended only for the designated recipient. You must not read, copy, store, or use them unless you are the intended recipient. If you have received a message in error, please delete it and contact us immediately at +971566788607.
HomeConnection.online does not enter into any binding agreements through SMS, WhatsApp, or call communications unless explicitly confirmed through official documentation or verified channels.
Please ensure you check all message attachments or links before opening. Communications may be monitored in accordance with the laws of the United Arab Emirates.
WHO WE ARE
HomeConnection.online is an authorized Channel Partner & Reseller of Etisalat by E&, providing customers with access to Etisalat Home Internet Services.
By using our website or communicating with us through any platform (including WhatsApp, phone calls, or online submission forms), you agree to comply with the following Terms & Conditions. If you do not agree with these terms, please refrain from using our services.
As an official channel partner of Etisalat, our responsibility is limited to assisting customers in selecting suitable packages and facilitating their application process for Etisalat Home Internet Services. All service delivery, activation, billing, and technical support are handled directly by Etisalat.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the applicable UAE authorities.
Contact Information
For any questions or concerns regarding these Terms & Conditions, you may contact us via:
Phone / WhatsApp: +971566788607
HomeConnection.online provides guidance and assistance regarding various Etisalat Home Internet Plans. Our services include:
- Offering information about available Etisalat internet packages
- Assisting customers with the signup and application process
- Coordinating with Etisalat to ensure smooth service activation
We act purely as an intermediary. HomeConnection.online does not:
- Provide internet connectivity services directly
- Handle technical support or troubleshooting related to internet performance
- Manage billing, payments, or account-related issues
- All such matters are fully administered and controlled by Etisalat.
To help you choose the most suitable plan, we offer free consultation services based on your internet usage needs, preferred speed, data requirements, and budget.
* Terms and Conditions Apply on All Plans & Offers.
* Offers are Available for Specific Locations.
* Contact Us to know more about the offers and packages
* Public Holidays, Weekends , Weather Conditions & any Non Working Day might affect the 24hrs Delivery.
TERMS & CONDITIONS
Introduction
HomeConnection.online is an authorized channel partner of Etisalat, providing customers with access to Etisalat’s home internet services across the UAE. By using our website or communicating with us, you agree to the following terms and conditions. If you do not agree, please discontinue using our services.
Our Role as an Authorized Channel Partner
We assist customers in selecting and applying for Etisalat home internet packages.
We provide plan details, collect required information, and coordinate with Etisalat for service activation.
We do not provide internet services ourselves. All technical support, installation, billing, and connectivity matters are handled directly by Etisalat.
Services We Provide
Free Consultation: We help you choose the best Etisalat plan based on your speed, usage, and budget requirements.
Plan Selection & Submission: You may select a package through our website or via direct communication. We then process your application with Etisalat.
Follow-Up Assistance: We provide updates related to your application status and respond to sales-related queries.
Billing and Payment Terms
All payments for Etisalat services are collected directly by Etisalat.
HomeConnection.online does not collect deposits, advance payments, or monthly charges.
Any billing errors, disputes, or late payment concerns must be resolved with Etisalat’s customer care.
Service Activation
Once your application is submitted, Etisalat manages installation and activation.
Timelines are based on Etisalat’s internal process — we cannot guarantee exact activation dates.
Any installation delays or connectivity issues must be addressed with Etisalat support.
Customer Responsibilities
You must provide accurate personal information when applying for services.
Once activated, you must follow Etisalat’s usage, billing, and regulatory guidelines.
Cancellation or Plan Changes
All cancellation, upgrade, or downgrade requests must be made directly with Etisalat.
We can offer suggestions on suitable plans, but only Etisalat can apply the changes.
Privacy Policy
Any personal details collected during the application process are used only to submit your request to Etisalat.
We do not share or sell your information to third parties beyond Etisalat.
Limitation of Liability
HomeConnection.online is not responsible for internet performance, outages, installation delays, or billing disputes.
All such issues fall under the full responsibility of Etisalat.
Intellectual Property
All logos, trademarks, and branding displayed on this website belong to Etisalat and HomeConnection.online. Unauthorized use is strictly prohibited.
Amendments
HomeConnection.online reserves the right to update these terms at any time without prior notice. Continued use of our website or services indicates acceptance of any changes.
Contact Information
For plan inquiries or application assistance:
Phone / WhatsApp: +971 56 678 8607
Website: HomeConnection.online
